employer login member login

Privacy Policy


This Privacy Policy explains how the welplan.co.uk website ("the Website") uses any information you give us, how you can instruct us if you wish to limit the use of that information and procedures that we have in place to safeguard your privacy.


The Website

The Website is operated by Welplan Ltd of Old Mansion House, Eamont Bridge, Penrith, Cumbria, CA10 2BX, United Kingdom. Welplan will control the information which the user provides on gaining access to the Website or any registration and subsequently during any visit to the Website.

If you have any questions about the collection or use of your information through the site, you should contact Welplan by email to pensions@welplan.co.uk or by post to the above address and we will deal with your query as promptly as is reasonably practicable.


The information we collect and how we use it

If you register for any services on the Website we may need to know your name, your company name, address, telephone number and e-mail address.

Welplan may use your information for the following purposes:

  • to provide you with information about updates and changes to this site;
  • to help improve the content of the Website and the service Welplan offers to users of the Website;
  • to provide the users with information regarding updates or additional services available from Welplan and associated companies;
  • to carry out our own demographic research analysis. For this purpose we may combine your information in aggregated form (i.e. anonymous) with information about other users; and
  • for internal audit purposes.

Welplan may disclose your information:

  • to protect the rights, property, or personal safety of Welplan personnel, other users and the general public;
  • to any subsidiary entity of Welplan but on strict condition that your information will continue to be used only in accordance with the terms of this Privacy Policy;
  • to any company or other entity acquiring all or part of the business of Welplan but on strict condition that your information will continue to be used only in accordance with the terms of this Privacy Policy;
  • to third parties for marketing and promotional purposes and research and analysis in an aggregated form only, with information about other users;
  • to enforce the terms and conditions for use and access of the Website; and
  • when required to do so by law.

Welplan will not sell, rent or transfer your information except in an aggregated form to any third party other than the BESA (the Building Engineering Services Association) group companies.

We are committed to protecting your data and compliance with current data protection laws.  To find out more about how we process personal data and your associated rights, please see the specific Privacy Notice relevant to each service: Welplan Pensions and Welplan Employee Benefits.


IP addresses and cookies

'Cookies' are small data files sent by a web server to a web browser in order to enable the server to collect information back from the browser. Welplan may use 'cookies' to gather information about the user’s use of the website, enable Welplan to recognise a returning user and to enable Welplan to customise the home page of the site according to users' previous browsing habits at the site.

You can delete cookies from your hard drive at any time. You may also be able to set your browser to disable 'cookies'. However, you should be aware that, if you disable 'cookies', this may limit your ability to enjoy the full functionality of the Website.

We may log and use your Internet Protocol address. We may use this information in conjunction with your personally identifiable information in order to improve our profile of you so that we can provide you with a better and more personal service.


How we protect your information

The internet is not a secure medium. However, we have put in place various security procedures as set out in this policy. These include secure offsite hosting of both the application and relational database on a 2x250Gb Raid 1 server protected by a hardware firewall. All usernames and passwords stored on the remote database are encrypted using the latest hash based technologies that prevent decryption to an intelligible format. All inputted data are transferred over the internet using Secure Socket Layer (SSL) encryption/decryption technologies using a certificate issued by the VeriSign Class 3 Secure Server CA-G2 and such other technologies that are intended to secure and keep private the information we hold.


Your consent

By using the Website, you consent to the collection and use of your personal data i.e. your information in the manner and for the purposes described in this Privacy Policy. For our part, we will abide by the terms of this Policy. If we decide to change this Privacy Policy, you can decide whether or not you wish to continue to provide the same or additional data to us on the revised terms. If so, your original data will be held by us under the Privacy Policy applicable at the time when the data was received by us, unless that data is subsequently refreshed or replaced by you (in which case we shall hold the data on the terms of the Privacy Policy applicable at the time of receipt of the refreshed, repeated or replaced data).


How to contact Welplan

If you have a query or complaint about this privacy policy or website or would like to opt out or remove your information from our database, you can contact us by email, phone or post:

Old Mansion House
Eamont Bridge
CA10 2BX

Email: contact@welplan.co.uk
Telephone: 0800 195 8080